Shipping Policy

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

2. Shipping Areas
We ship orders to selected countries worldwide. If your country does not appear at checkout, please contact us before completing your order.

3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on destination, shipping method, and package weight. Any customs duties or taxes are the responsibility of the customer.

4. Estimated Delivery Time
The estimated delivery time is up to 14 calendar days from the shipping date.

This is an estimate and may be affected by customs inspections, strikes, and other external factors beyond our control.

5. Tracking Information
After your order is shipped, you will receive an email with a tracking number. It may take up to 24 hours for tracking to become active.

6. Delays or Losses
We are not responsible for delays caused by the carrier. If your order has not been delivered within 5 days after the estimated delivery time, please contact us.

7. Incorrect Address
The customer is responsible for providing accurate shipping information. We are not liable for losses due to incorrect addresses. Additional charges may apply for reshipment.

8. Damaged Packages
If a package arrives damaged, please contact us within 48 hours with photos of the product and packaging.

9. Contact
For any questions regarding shipping, contact:
📧 info@maisontheresa.com

This Shipping Policy applies to all orders and may be modified without prior notice.